Terms and Conditions

  1. About the Company

    The company Nordtrends.se is based in CITY. The company’s postal address is Info@tryguasha.com.

    If you wish to contact us, send an email to Info@tryguasha.com with your inquiry and contact details, and we will get back to you shortly.

    Order

    When you complete your order, an order confirmation will be sent to your email address. The confirmation includes all details about the products, prices, billing, and delivery addresses.

    If there is anything wrong with the order confirmation, you should immediately contact us via email at Info@tryguasha.com.

    Delivery

    Our normal delivery times are 5-12 business days. Note: Orders placed on weekends will be dispatched no earlier than the following Monday. Due to high demand at the postal service, delays may occur. We ask for your understanding as this is beyond our control.

    If delays in delivery occur (without us notifying you of a longer delivery time), please contact us at Info@tryguasha.com.

    Please note that additional customs and VAT charges may apply as you are the private importer of the product you order.

    Prices

    All prices in the store are stated in SEK and include 25% VAT. We reserve the right to change prices due to price changes from suppliers, misprints in the price list, and inaccuracies in prices due to incorrect information, and we reserve the right to adjust the price.

    Right of Withdrawal

    When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal, which applies from the day you receive an item that you have ordered.

    5.1 When exercising your right of withdrawal:

    • You must notify us that you wish to cancel your purchase. The notification should be sent to Info@tryguasha.com. Your message should include your name, address, email address, order number, and which items the return applies to.

    • You should return the products to us immediately and no later than within the statutory 14 days after the withdrawal notice.

    • You are responsible for the return shipping, delivery, and condition of the products upon return; therefore, the products should be sent well-packaged and in their original packaging.

    • We reserve the right to deduct an amount from the refund corresponding to the decrease in value compared to the product's original value in the case of used or damaged products.

    5.2 The right of withdrawal does not apply to:

    • Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.
    • Products that have the character of sealed audio or video recordings and where the seal has been broken by you.
    • Custom-made products that have been tailored specifically for you or have a clear personal touch according to your wishes.
    • Services that have been fully completed, and where you have expressly consented to the service commencing without the right of withdrawal.
    • Goods that can deteriorate quickly, such as food.
    • Single issues of newspapers or magazines.

    For more about the statutory right of withdrawal, see here.

    Complaints and Grievances

    We inspect all products before they are sent to you. If the product is still damaged or incorrectly dispatched upon arrival, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.

    You must always contact us for approval before returning a defective item. The complaint should be sent immediately after the defect is discovered.

    6.1 How to proceed with a complaint:

    • Any errors and defects should always be reported to Info@tryguasha.com, where you provide your name, address, email address, order number, and a description of the fault.

    • If we fail to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping for approved complaints.

    • We reserve the right to deny a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines from the National Board for Consumer Disputes, see arn.se.

    Limitation of Liability

    We take no responsibility for indirect damages that may result from the product.

    We accept no responsibility for delays/errors due to circumstances beyond the company’s control (Force Majeure). These circumstances could include labor disputes, fire, war, government decisions, reduced or non-delivery from the supplier.

    Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

    Product Information

    We reserve the right for any typographical errors on this website and final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality, and resolution. We always strive to expose the products as accurately as possible.

    Information about Cookies

    According to the Electronic Information Act, visitors to a website must be informed for privacy purposes that cookies are used. The information in the cookie is possible to use to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Post and Telecom Agency's website.

    Personal Data

    By shopping with Nordtrends.se, you accept our data protection policy and our processing of your personal data. We care about your privacy and do not collect more information than necessary to process your order. We never sell or pass your information on to third parties without legal basis.

    Nordtrends.se is responsible for processing personal data that you provide to us as a customer. Your personal data is processed by us to handle your order and in cases where you have requested newsletters or promotional offers - to tailor marketing to your individual needs.

    The following information is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.

    10.1 What is a personal data?

    A personal data is any information that can be directly or indirectly attributed to a natural person.

    10.2 What data do we store?

    To handle your order and answer questions related to your order (customer service), we store your first name, last name, address, phone number, email address, IP address, and purchase history.

    Your data is stored as long as we have a legal basis to process your data, such as to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

    10.3 Legal basis

    In connection with a purchase, your personal data is processed to fulfill the agreement with you.

    Marketing, promotions, and similar mailings occur with your consent.

    10.4 What information is shared and for what purpose?

    10.4.1 Payment Provider

    When a purchase is completed, information is shared with our payment provider. The information stored includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, the personal identity number is also stored with the payment provider. The information is saved to complete the purchase and to protect the parties against fraud.

    The payment providers (payment services) we use are Klarna.

    10.4.2 Freight Company

    To deliver your orders and fulfill our agreement, we must share specific information with the shipping company. The information shared with the shipping company is first name, last name, and address information for delivery. Email address and/or mobile number may also be shared with the freight company for notification purposes.

    The freight companies we cooperate with are Postnord.

    10.4.3 Newsletter

    If you have chosen to subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.

    We use Klaviyo to send out newsletters.

    10.5 Right to Access

    You have the right to receive extracts of all information that is available about you with us. Extracts are delivered electronically in a readable format.

    10.6 Right to Rectification

    You have the right to ask us to update incorrect information or complete information that is incomplete.

    10.7 The Right to be Forgotten

    You can request the deletion of your information at any time. There are few exceptions to the right to erasure, such as if it must be retained for us to fulfill a legal obligation (such as under the Accounting Act).

    10.8 Data Protection Officer

    Nordtrends.se is responsible for storing and processing personal data in the online store and ensuring that the rules are followed.

    10.9 How We Protect Your Personal Data

    We use industry standards such as SSL/TLS and one-way hash algorithms to store, process, and communicate sensitive information, such as personal data and passwords, securely.

    Changes to the Terms and Conditions

    We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with orders or visits to the website.

    Dispute and Choice of Law

    If a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can contact the National Board for Consumer Disputes, see arn.se. Residents of an EU country other than Sweden can submit complaints online via the EU Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr.

    In the event of a dispute, we will follow the decision of ARN or the corresponding dispute resolution body.

    Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.